We're here to help

I can't sign in

Check that you're using the email address you volunteered with, or try the Google sign-in button if that's how you first joined. Forgotten your password? Use "Forgot your password?" on the sign-in page to reset it. Still stuck? Email or ring us and we'll get you back in.

How do I pick up a shift?

Open the Shifts tab, browse what's open (filter by service area if you like), and tap Book on the shift you want. It lands on your roster straight away, and you'll see it on your home screen too.

I can't make a shift any more

Life happens! Open the shift from your roster and cancel it - the earlier the better, so another volunteer can step in.

How do I update my details?

Go to Profile and tap Edit profile to update your phone, address or emergency contact. Keeping these current really helps the kitchen team.

Why am I not getting reminders?

Make sure notifications are switched on for the app in your phone's Settings. If they're on and you're still not hearing from us, get in touch.

How do I delete my account?

Email us at [email protected] from the address on your account and we'll close it and remove your personal information. We'd love to hear what we could have done better, too.

The app is for registered Compassion Soup Kitchen volunteers. If you'd like to join the whānau, we'd love to meet you - start your application and we'll take it from there.